Join Our Professional IT Staff in a Career with Meaning and Great Benefits!
BASIC FUNCTION:
Provide assistance to people with computer software, hardware, system problems and printing problems.
RESPONSIBILITIES:
•Troubleshoot all computer issues
•Answer questions and resolve problems via telephone, e-mail or in person. In addition, clean install and modify operating systems and software programs, such as virus protection, Microsoft Office and Lotus Notes. Local and Network printer support. New York State Connections Administration (create users, reset passwords, Citrix connection issues, etc)
•Work directly with Operations team to resolve issues relating to LAN, WAN, server and special application issues
QUALIFICATIONS:
•An Associate’s Degree in the computer field may be acceptable
•Knowledge of Lotus Notes, Microsoft Operating Systems and Microsoft Office Suite
•Excellent communications skills and phone manner
•Previous Customer Service experience. Networking experience with Cisco and Nortel equipment is a plus
APPLICATION PROCESS:
If you are interested in applying for this position please send a resume and cover letter
stating the position of interest to:
Assistant IT Director
SCO Family of Services
Email: MISHIRE@sco.org
Salary/Benefits:
SCO Family of Services offers a competitive salary and benefits package including, vacation, holidays, sick days, health and dental care, life insurance, long and short term disability, 403(b) retirement account, flexible spending account, credit unions, direct deposit.
(No agencies or advertisements please as your email address will be blocked and deleted preventing future employment opportunities). No application will be considered unless both a resume and cover letter is present. Please place “Help Desk Analyst ” in the subject line of your e-mail. NO PHONE CALLS PLEASE. While every application will be reviewed, only applicants being considered for the next step in the recruitment process will be contacted.
Our Mission
SCO Family of Services works with New York’s most vulnerable, providing the support and tools needed for a stable, healthy, and successful future. Learn more about our vital, effective social services at www.sco.org
SCO FAMILY OF SERVICES is an Equal Opportunity Employer M/F/D/V